When we make a 400 call, we may receive a voice prompt saying "The call you dialed is in progress, please redial later". Some customers may think that the 400 call can not be dialed at any time without being busy as stated in the advertisement. The possible reason is that the number of agent numbers bound to the 400 phone is insufficient.
There is no limit to the number of numbers that can be bound to a 400 phone. The more numbers you can bind, the less likely it is that the phone is busy. However, it is not only better to bind more numbers, but also more than 1 or 2 numbers.
Enterprises need to determine the number of bound numbers according to the selected tariff package when handling 400 calls. Opening 400 calls requires pre-deposit. The lower the pre-deposit limit, the shorter the available call duration. If the enterprise binds multiple numbers, the call duration available for each agent will be reduced.
It is generally recommended that enterprises should bind 5 to 10 lines when handling store-level packages; When handling the enterprise-level package, it is recommended to bind about 20 lines; As for the group-level package, the number of connection seats can be customized by Shangketong according to the enterprise"s connection needs.
To be practical and realistic, the use of the 400 phone can not guarantee that the incoming call is not busy at all, but compared with the traditional phone, the 400 phone can significantly reduce the customer churn rate.
First of all, the number one multi-line function of the 400 phone can bind all traditional phones to a 400 number. When multiple customers call the 400 phone, the system will divert the incoming calls to the bound phones, thus easing the pressure of the enterprise"s peak connection.
Secondly, even if all the seats are busy, the 400 system will automatically trigger the voice mailbox guidance immediately, so as to turn the phone into a message. The enterprise can listen to the message and provide service response at the first time. In addition, a blacklist can also be set to avoid incoming calls that are often harassed, so as to provide more lines to interested customers.
Finally, the company can connect the 400 telephone management background with the crm system to manage all customer information. In this way, when an enterprise salesperson resigns, he/she needs to remove his/her mobile phone number bound to the 400 number in time to avoid the loss of customer information with the resigning employee.
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